Declare an emergency !

Warning

  
Please be sure to check the following information:
- If the customer is in Webmail/MailInFlash : please check that the URL is correct access
- If the customer is thick customer (Outlook,…) : Please verify that the account settings are correct
Questions
- Receiving mail works she ?    Oui Non
- Sending mail works there ?  Oui Non
Telnet

Please perform the following tests and indicate whether they worked or not :
OK    KO
telnet mails.optimails.com 80      
telnet google.com 80      
 
telnet mails.optimails.com 25      
telnet google.com 25      
 
telnet mails.optimails.com 143      
telnet google.com 143      
 
telnet mails.optimails.com 110      
telnet google.com 110      
Sending / receiving mail

Please send an email to autoreply@mail-secure.net from an external address, with subject: "autoreply" (example : your.adress@gmail.com).

Note : You will receive an email back telling you that the service works if the service is operating state

- After how long did you receive the return of test (How long does a mail to arrive at its destination) ?

0 to 2 minutes

2 to 5 minutes

5 to 20 minutes

over 20 minutes

Please send an email to autoreply@mail-secure.net from an address of your domain name and avec comme sujet "autoreply" (exemple : your@domain.com).

Note : You will receive an email back telling you that the service works if the service is operating state

- After how long did you receive the return of test (How long does a mail to arrive at its destination) ?

0 to 2 minutes

2 to 5 minutes

5 to 20 minutes

over 20 minutes